This Privacy notice aims to answer your questions about the sources and kinds of information Sohoj collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with Sohoj’s authorized third parties.
This Privacy notice is applicable to all users of Sohoj’s website sohoj.my regardless of the intention and without limitation to Corporate Sales, Marketing Research, and Customer Relations/Service.
To ensure that we successfully process your transaction and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalize our services. The means of information collection, among others, are as following:
The personal information we collect about you may include but not limited to the following:
We also collect your information when you make or send job application via our official website sohoj.my.
Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is alteration / change of transaction, we will use information provided by you our official website sohoj.my, our call center, our sales counter, to contact and notify you of the alteration / change. In addition to this, your information will be used for the purposes of accounting (billing and auditing), immigration, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
In employment scenario, we would use information that you voluntarily provide to compare against the job specification / criteria we are seeking / intending to employ.
Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of Sohoj, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorized companies such as our data processors.
As a part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realize this business aim, we will from time to time appoint, authorize or contract with strategic business partner. Your information will be disclosed to these business partners, authorized or contracted third party, service providers or advertisers to make available promotions, offers, products or services, which may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services that you selected or marked as interested through our member profile will be shared with the respective business partners, service providers or third parties.
In the circumstances set out in this policy where Sohoj passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by Dhaka Gate if not better. This does not apply where we are required by law to pass your information to a third party.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
Personal information we collect from you may be disclosed to:
Sohoj does not sell or rent any personal information you provide on our web site to any other parties. Dhaka Gate may share anonymous and/or aggregated information about all our users with third parties.
Sohoj does not collect or maintain information directly from those under 13 years old. If you are under 13 years old, please do not provide your name and address or other contact details or personal identifiable information of any kind whatsoever.
Information of children under the age of 13 would only be collected to facilitate transaction. Such information should only and would normally be provided by the parent or guardian of someone under 13 years old. In addition, only limited information of the child such as name, age, date of birth, traveling document, would be collected by Sohoj.
If you are a Parent or Guardian of someone under 13 years old who has provided us information without your knowledge and consent, you may request that we remove this information by contacting us at website.
You may access your personal information at our website: sohoj.my.
You may correct or update your personal information at our website: sohoj.my.
The instructions to do this are also clearly outlined in every piece of promotional material issued by Sohoj.
By joining the Sohoj email update service, you expressed your agreement for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list at our website.
From time-to-time Sohoj may
provide you the opportunity to participate in surveys or contests on our site.
If you participate, we will request certain personally identifiable information
from you. Participation in these surveys or contests is completely voluntary
and you therefore have a choice whether or not to disclose this information.
The requested information typically includes contact information (e.g. name and
We use this information to update contest participants, notify contest winners, and award prizes and improve the site experience for our Customers where information would be collected in anonymous survey basis.
We often use a third party service provider to conduct these surveys or contests; these companies are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
We use all reasonable endeavors to protect personal information from loss, misuse and alteration. Only authorized employees and agents, who are under appropriate confidentiality obligations, will have access to your personal information. However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to sohoj.my. This software does not enable us to capture any personally identifying information.
In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sohoj or any third party service provides engaged by us will obtain your consent to collect and use your personal information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required.
Generally, in using the Sohoj web site, you consent to the collection and use of this information by Dhaka Gate in the ways described above (which may change from time to time) unless and until you inform us to the contrary. , If you have provided us personal information of third party individuals in your travel party, you are required to obtain the individual’s prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us.
In most instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or provide you with the service that you have requested for. However, where applicable, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Sohoj.
Facing issues with any Sohoj service? Not able to transfer money or recharge your card? Fill up your details below and click on 'Send'.