Privacy Policy

Sohoj is concerned about your right to privacy. Therefore, Sohoj pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. Although, this Privacy Policy is not a contract and does not create any legal rights, however, it does serve as an expression of Sohoj’s commitment to protecting private personal information.

It must be borne in mind that Dotlines reserves the right to change, amend and/or vary this Privacy Policy at any time without the consent of the users and will notify users of the same at our website.

This Privacy notice aims to answer your questions about the sources and kinds of information Sohoj collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with Sohoj’s authorized third parties.

This Privacy notice is applicable to all users of Sohoj’s website regardless of the intention and without limitation to Corporate Sales, Marketing Research, and Customer Relations/Service.

Information collection

To ensure that we successfully process your transaction and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalize our services. The means of information collection, among others, are as following: 

  • From you; when you voluntarily provide to us or to third party service provider(s) engaged by us;
  • From your browser; when you visit our website and your browser interacts with us;
  • From other sources and related links in connection with providing your transportation and/or accommodation needs and services;
  • From you when you interact with us through social media

The personal information we collect about you may include but not limited to the following:

  • Name, addresses and telephone numbers
  • Email addresses, fax numbers and mobile numbers or social media accounts
  • Flight information or details
  • Credit / Charge card number(s), including associated billing address(es) and expiration date(s)
  • Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs
  • Passport number, NRIC number, nationality and country of residence
  • Use of products and services such as self-service devices, flight status notification and online check-in
  • Personal information provided via survey, contest, competition or other marketing research efforts
  • Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain
  • Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

We also collect your information when you make or send job application via our official website

Our app collects and uses users’ image information to provide certain features and functionality within the app with the proper user consent. This includes but is not limited to, allowing users to upload and store images within the app, and displaying images within the app as part of its normal operation.


Our app uses only SMS User Consent to retrieve the verification sms

Use of information collection

Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is alteration / change of transaction, we will use information provided by you our official website, our call center, our sales counter, to contact and notify you of the alteration / change. In addition to this, your information will be used for the purposes of accounting (billing and auditing), immigration, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

In employment scenario, we would use information that you voluntarily provide to compare against the job specification / criteria we are seeking / intending to employ.

Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of Sohoj, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorized companies such as our data processors.

As a part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realize this business aim, we will from time to time appoint, authorize or contract with strategic business partner. Your information will be disclosed to these business partners, authorized or contracted third party, service providers or advertisers to make available promotions, offers, products or services, which may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services that you selected or marked as interested through our member profile will be shared with the respective business partners, service providers or third parties.

In the circumstances set out in this policy where Sohoj passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by Dotlines if not better. This does not apply where we are required by law to pass your information to a third party.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

Sharing of information collected

Personal information we collect from you may be disclosed to:

  • our bank for authorization of transaction and for payment
  • relevant third parties eg. booking agents and hotels
  • authorized government bodies if legally required to do
  • our subsidiaries and affiliates who may be located in or outside Malaysia.

Sohoj does not sell or rent any personal information you provide on our web site to any other parties. Dotlines may share anonymous and/or aggregated information about all our users with third parties.

Children under 13 years old

Sohoj does not collect or maintain information directly from those under 13 years old. If you are under 13 years old, please do not provide your name and address or other contact details or personal identifiable information of any kind whatsoever.

Information of children under the age of 13 would only be collected to facilitate transaction. Such information should only and would normally be provided by the parent or guardian of someone under 13 years old. In addition, only limited information of the child such as name, age, date of birth, traveling document, would be collected by Sohoj.

If you are a Parent or Guardian of someone under 13 years old who has provided us information without your knowledge and consent, you may request that we remove this information by contacting us at website.

Access to your personal information

You may access your personal information at our website:

Correction/updating personal information

You may correct or update your personal information at our website:

The instructions to do this are also clearly outlined in every piece of promotional material issued by Sohoj.

Links to other sites

Sohoj web site contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of each site that collects information from you. Sohoj’s privacy policy applies solely to information collected by Sohoj on this web site.


By joining the Sohoj email update service, you expressed your agreement for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list at our website.

Contests & surveys

From time-to-time Sohoj may provide you the opportunity to participate in surveys or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (e.g. name and address).
We use this information to update contest participants, notify contest winners, and award prizes and improve the site experience for our Customers where information would be collected in anonymous survey basis.

We often use a third party service provider to conduct these surveys or contests; these companies are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.


We use all reasonable endeavors to protect personal information from loss, misuse and alteration. Only authorized employees and agents, who are under appropriate confidentiality obligations, will have access to your personal information. However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.

Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to This software does not enable us to capture any personally identifying information.

Use of pixels

In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.

Log files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Your consent

Sohoj or any third party service provides engaged by us will obtain your consent to collect and use your personal information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required.

Generally, in using the Sohoj web site, you consent to the collection and use of this information by Dotlines in the ways described above (which may change from time to time) unless and until you inform us to the contrary. , If you have provided us personal information of third party individuals in your travel party, you are required to obtain the individual’s prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us.

In most instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or provide you with the service that you have requested for. However, where applicable, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Sohoj.

Contact information

If you still have questions about our privacy policy, please visit Frequently Asked Questions on our web site where you may submit any questions or complaints you may have. We request your name, phone number, email address and comments so that we may respond to your concerns effectively and work to improve our service. If you have any additional concerns relating to Dotlines collection and use of your personal information, you may contact

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